FAQ


How much of the proceeds go to polar bears and fund global warming change?

☆ We donate 10% of net profit. Your support of polar bears and global conservation efforts has never been more important.

When did Polar Polly launch?

☆ We launched Polar Polly July 15th 2016

Where is your company located?

☆ Polar Polly is located in Boerne, Texas

Who do I contact for enquirers / questions.

☆ You can contact us via email at info@polarpolly.com

Do you have phone support?

☆ No not at this time.

What is your US return policy?

☆ You can return any item for a refund, within 28 days of delivery date.

☆ If you are returning your order for refund, you will be responsible for any shipping charges and be sure to get a tracking number when you ship back to us.

☆ Please print and fill out our Returns & Exchanges form. Include this form in your return shipment.

☆ All goods will be inspected on return. Please note that all items must be unwashed and unworn. Items sent back with any stains including makeup and deodorant stains or any type of odors, scents, alterations, damage will not be accepted for exchange.

☆ Exchanges can only be made for items of equal or lesser  value Original Shipping charges are not refundable.

☆ Clearance and sale items are final sale and can not be refunded.

How long for my exchange shipment & When will I receive my refund?

☆ Please allow 2 weeks from the time your return/exchange is delivered to us for it to be processed.

☆ We will email you once item received and will send an updated tracking number or a confirmation of your refund.

Do your shirts shrink?

☆ All our shirts are pre-shrunk and should not shrink when washed correctly.

What should I do if I received the wrong item?

☆ If you received the incorrect item please email us at info@polarpolly.com, we will provide you with a pre-paid shipping label. Once we receive the return, we will send you the correct item as soon as possible!

How should I wash it?

☆ Always turn your shirts inside-out before washing.  For the first few washes, we recommend hand washing all shirts individually in cold water with a mild detergent and air dry. After that, wash shirts in cold water with like colors and dry on low heat setting. Do not use stain sticks of any kind and do not iron printed areas.

How long will it take to receive my order?

☆ We process orders within 5 business days of when they are received. Once the package is shipped it can take 3-10 business days to be delivered.

Will I be notified when my order is shipped and will I receive a tracking number?

☆ You will receive a confirmation email that we have received your order and once ready to be shipping you will receive a tracking number.

What forms of payment do you accept?

☆ We currently accept PayPal and all major credit/debit cards! You do not need a PayPal account to pay.

Will my card be charged when I order?

☆ All customers are charged at the time of purchase as this is how our website platform functions. We apologize for any inconvenience.